Terms and Conditions

Welcome to VMA Service. These Terms and Conditions (“Terms”) govern your use of our website, services, and any related platforms provided by VMA Service (“we,” “our,” or “us”). By accessing or using our services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please discontinue use immediately.

Definitions

  • “Client” – any individual, practice, or organization engaging our services.

  • “Virtual Medical Assistant (VMA)” – trained personnel provided by VMA Service for non-clinical and administrative support.

  • “Services” – all virtual assistant, administrative, and healthcare support solutions offered by VMA Service.

Scope of Services

We provide non-clinical, HIPAA-compliant virtual support to healthcare providers, including but not limited to:

  • Medical Receptionists

  • Appointment Scheduling

  • Billing & Coding Support

  • Medical Scribes

  • Patient Communication Assistance

  • Administrative Support

We do not provide medical diagnosis, treatment, or clinical advice. All services are for administrative and operational support purposes only.

SMS Communication

Message Frequency

By opting into our SMS services, you agree to receive communications from us. Message frequency may vary depending on your interaction and our services. Typically, you may receive 2–5 messages daily, but this number may vary.

Opt-In and Consent

When you opt into our SMS services, you agree to receive updates, reminders, and notifications. By opting in, you consent to the collection and use of your phone number solely for the purposes outlined in these terms. Sample Opt-In Message: “Thank you for opting into SMS messages from VMA Services. To opt-out at any time, reply STOP. Need assistance? Reply HELP. Message and data rates may apply. Messaging frequency may vary.

Opt-Out Policy

You may opt out of SMS communication at any time by replying STOP to any message. Upon opting out, you will no longer receive SMS communication from us.
Sample Opt-Out Message:”Thank you for opting out of SMS messages from VMA Services. You will receive no further SMS communication. To opt back in at any time, reply START.

Campaign Attributes
  • Phone Numbers

    Our SMS communications may include phone numbers for support and inquiries. Example: “Reminder: Your appointment with Dr. Smith is scheduled for [Date] at [Time]. For questions, call us at +13479478943 Reply STOP to opt-out.

  • URLs, Web Links, and Email Addresses

    SMS messages may include URLs, links, or email addresses for your convenience. Example: “Thank you for choosing VMA Services! View your appointment details at Email: info@gray-cattle-311371.hostingersite.com. Reply STOP to opt-out.

Subscriber Opt-In and Opt-Out Messaging

START Message

Thank you for opting into SMS messages from VMA Services. To opt-out at any time, reply STOP. Need assistance? Reply HELP.

Message and data rates may apply. Messaging frequency may vary.

STOP Message

Thank you for opting out of SMS messages from VMA Services. You will receive no further SMS communication. 

To opt back in for VMA Services at any time, reply START.

HELP Message

Thank you for contacting VMA Services. We will be in touch with you soon to help. For immediate assistance, contact us at:

Phone: +13479478943

Email: info@vmaservice.com

Website: https://vmaservice.com/

Messaging Disclosures
  • Messaging Rates: Standard message and data rates may apply.
  • Frequency: Messaging frequency may vary depending on customer interaction.
  • Support Contact: For assistance, reply HELP or contact us through the information provided above.
Privacy and Data Security
Your information is handled per our Privacy Policy, which outlines how we collect, use, and protect your data.  We do not share SMS opt-in information or phone numbers with third parties for marketing purposes.
Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be communicated via email or SMS.
Contact Us

If you have questions about these Terms, please contact us:

VMA Services
3079 S Baldwin Rd, Lake Orion, MI 48359
Email: info@vmaservice.com
Phone: +13479478943